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(Grad Beograd)

IT
Seven Bridges Genomics
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Seven Bridges Genomics () is building the most advanced cloud computing platform for genomics data analysis on the market. Voted “Best of Bio-IT World 2013,” we enable researchers to analyze genomic data faster and more efficiently than ever so that they can focus on advancing the fields of genomics and personalized medicine. Join our team and help us manage and advance the support service that allows our users to use our platform comfortably and accurately.

As a member of our Product Development team, you will be working on overseeing and improving our support process; coordinating user inquiries; and providing input for further product development.

Main responsibilities:

  • Work on the continuous improvement of our support process; user satisfaction; and the application of support tools for receiving, tracking and responding to customer inquiries
  • Build strong relationships with members of other departments in order to provide the coordination necessary to process support issues and satisfy user requests efficiently
  • Act as first point of coordination of user input; analyze, document, and respond to customer complaints; follow up on support issues; and track user feedback to ensure that customers’ expectations are satisfied
  • Analyze customer cases and provide input to Product Managers for future product improvements through reports about user activity, support issues, problems, and resolutions
  • Contribute to the ongoing development of the Seven Bridges Platform to enable customer self-service

An ideal candidate would:

  • Have a strong technical background
  • Be familiar with JIRA or another ticketing system
  • Have basic knowledge of scripting tools
  • Be prepared to work in a fast-paced start-up environment
  • Be a highly motivated self-starter with a “can-do” attitude, able to work independently with minimal supervision
  • Have excellent people skills and customer focus
  • Be proficient in both spoken and written English

We also think that:

  • Experience or interest in bioinformatics and genomics is a plus

We don't require the candidates to meet every single requirement on our list. The descriptions explain the company, the role, and what you'll have a chance to learn if you join Seven Bridges Genomics. We are looking for a strong cultural fit, as we value our team more than anything else and we like to learn from each other and share knowledge. In return, we offer a relaxed and open work environment, flexible working hours, great work conditions, fantastic meals made by our chef, and all the coffee and tea you can drink.

Beograd, rok: 30. Apr 2014.






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